Overview
Internet banking is available to all individuals, including both resident and non-resident Indians and Hindu Undivided Families as well as to Partnership firms and Corporates. You can perform all your routine banking activities online conveniently and comfortably from wherever you are. KVB’s Internet Banking is available with the security of Double Factor Authentication, which is a combination of a 4 digit PIN and a random number generated by an RSA token.
Operational Guidelines
You can make both financial and non-financial transactions through our Internet Banking Service. For joint accounts, the primary account holder alone can make financial transactions, provided all the account holders authorize the primary account holder to do so. While a TPIN will be provided to individuals to carry out financial transactions, they can avail a crypto token, if they so desire.
Instant assistance for Internet Banking service requests
| Netbanking request | Available options | Syntax |
|---|---|---|
| Activation | Missed call facility | Give missed call to "08882737979" from registered mobile number. (In case the mobile number is registered to more than one customer ID, the customer can use the SMS based activation or shall contact customer care.) |
| SMS facility | KVBNET <USERID> ACT to +91 9643739643 , +91 9643999643 (or) 56161 | |
| Unlock | SMS facility | KVBNET <USERID> UNLOCK to +91 9643739643 , +91 9643999643 (or) 56161 |
| Secret Question | Netbanking login page → Unlock user ID → Answer secret question → enter TPIN and OTP or RSA Passcode | |
| Call Centre | Customer can unlock through IVR | |
| Lock | SMS facility | KVBNET <USERID> LOCK to +91 9643739643 , +91 9643999643 (or) 56161 |
| Login Password reset | Secret Question | Netbanking login page → Reset login password → Enter customer ID → Answer secret question → enter TPIN and OTP or RSA Passcode |
| Transaction PIN (TPIN) reset | Secret Question | Login to Netbanking → Go to "Profile" → Select "Reset Transaction PIN" → Answer secret question → Set new TPIN |
| OTP delivery mode change (SMS/E-mail) | Secret Question | Login into Netbanking → Go to “Profile” → Select “Change Delivery mode” → Set “OTP mode” → Answer secret question →Enter TPIN and OTP. |
| SMS facility | KVBOTP <USERID> <DeliveryMode> to +91 9643739643 , +91 9643999643 (or) 56161 | |
| RSA Pin set | Secret Question | Login into Netbanking → Go to “Profile” → Reset RSA PIN (online) → Answer secret question |
| Has not set the secret question | Login into Netbanking → Go to “Profile” → Reset RSA PIN (E-mail) | |
| Know your Internet Banking User ID | SMS facility | KVBIUSER <Customer ID> to +91 9643739643 , +91 9643999643 (or) 56161 |
| Know your Customer ID | Missed Call facility | Give missed call to “08882101234" from registered mobile number. |
Please contact our helpline number within India “1860 258 1916 (Local charges Applicable) / +91 44 3072 1916 (From outside India)” to place the requests for any of the above service, if the request could not perform as a self-service.
Facilities of KVB online
The details / menus available are:
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My Accounts
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Transfer funds
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Term deposits
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Loans
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Customer Services
My Accounts
You can have details of all the CASA accounts mapped to your customer ID. Details including the account no., the name of the account and the current balance of all the CASA accounts mapped to one customer ID can be viewed. Account details can also be viewed and printouts can be taken.
Transfer Funds
You can transfer funds without any time restrictions from any of your accounts to any other account within KVB as well as to accounts with other banks through NEFT / RTGS.
Term Deposits
You will be in a position to view all the Term Deposits mapped to your customer ID. Term Deposit details such as the date of deposits, maturity amount and interest payment can be viewed.
Loans
You can view all the loan accounts mapped to your customer ID. Specific details such as the loan due date, the next installment due date, etc., can be also viewed.
Customer Service
You can view the status of a number of other services:
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Cheque status - To know if a particular cheque is paid or not.
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Stop cheque payment - To stop the payment of the cheque.
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Forex Rate Inquiry.
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Bulletins.
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Mail Box.
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Cheque Book status Inquiry.
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Registering alerts - To register for alerts and messages.
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Change Password - To change your password text to log in to internet banking.
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Session summary report - To know the summary of your login activities.
E-Statements
You can receive a statement of accounts by e-mail. You can receive e-statements daily, weekly, fortnightly or monthly, at your request and convenience. E-Statements are free for all customers and for all receipt cycles. However, for a daily e-statement, KVB will charge the customer Rs. 200/- + Service Tax per month. You may contact the branch where you have your account and register for the service by providing your e-mail ID.
Double Factor Authentication
The Double Factor Authentication works on the principle of “something you know and something you have”. A 4 digit RSA PIN will initially be issued to customers which is “something you know”. This number can be subsequently changed by the customers as per their choice. The RSA token will generate a random number every minute, which is “something you have”. This number will be valid for 60 seconds only. The combination of the RSA PIN and Random Number will be the PASSCODE which is to be used for authentication. This ensures absolute security for the financial transactions of the customers.
Charges
Free to Corporate Customers including the RSA Security Token. Free for Retail Customers - For security Token Rs. 500/- if opted.
